WYZE

Sorry, Cam Plus services aren’t available for purchase separately.

Shared users cannot manage a Wyze Services subscription, including Cam Plus. Adding, upgrading, and removing a subscription can only be done by the primary account owner.

Cam Plus will not change any of your microSD card functions with your Wyze Cam. You can use both at the same time.

When motion stops, your Wyze Cam will stop capturing video. Event videos will only record while motion is detected. Exception: Wyze Cam Outdoor devices have a customizable time limit for Event Videos to conserve battery life.

No. You don’t have to. Your current detection area and sensitivity settings will not be changed by Cam Plus. You can adjust your detection and sensitivity settings to change event recording frequency, but this is available as a standard Wyze Cam feature.

Yes.

Integrations like Alexa and Google Home are not affected by subscribing to Cam Plus. Your voice commands, schedules, and shortcuts will all continue to work as usual.

No, a Cam Plus subscription cannot be gifted. Only the account owner can subscribe to Cam Plus and assign it to their device(s).

Everyone, there's no limit. Wyze Cams subscribed to Cam Plus should identify all people detected, no limits.

5 minutes. The duration of an Event video on a Wyze Cam v2, v3 or Pan subscribed to Cam Plus is 5 minutes. There is no cooldown period in-between events, so another 5-minute video will start recording if the event goes longer than 5 minutes. Exception: Event videos on Wyze Cam Outdoor can record for between 12 seconds to 5 minutes based on your settings.

Yes, you can transfer any Wyze Service between devices. A Cam Plus subscription isn't permanently locked to one device. You can transfer Cam Plus from one Wyze Cam to another in the Wyze app.

Cam Plus MSRP is $1.99/mo or $19.99/year.

When you set up a new Wyze Cam Product in your account, your Wyze Cam Product may be enrolled in a free trial of the Cam Plus Services. Free Trials are intended to allow you to try the Cam Plus Services with your new Wyze Cam Product. Your free trial of Cam Plus Services will automatically convert into a paid monthly subscription at the end of the free trial unless you cancel your enrollment in Cam Plus before the end of the free trial period. If you wish to subscribe to the Cam Plus Services for an annual term after your free trial ends, you will need to sign up for a paid annual subscription at the then-current price. Please see the “How do I cancel my Cam Plus subscription” question and answer below for instructions on canceling your free trial..

If you are on a free trial that comes with a Wyze Cam device, you can cancel at any time during the free trial period by reaching out to support@wyze.com. If you do not cancel your Cam Plus subscription during your free trial, your Cam Plus Services will automatically convert into a paid monthly subscription at the end of the free trial. If you are a paid subscriber, follow the instructions here to cancel your subscription.

The prorated refund policy is applicable only for purchases made via wyze.com and is not applicable to any purchases made via the App store or Google play store

For in-app purchases, please reach out to Apple (for iOS users) or Google’s (for Android users) customer support for further assistance. See How do I cancel my In-App Purchase License?